{"id":10531,"date":"2023-12-02T16:04:59","date_gmt":"2023-12-02T16:04:59","guid":{"rendered":"https:\/\/www.elephantbleu.com\/contact\/"},"modified":"2025-03-27T14:53:15","modified_gmt":"2025-03-27T14:53:15","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.elephantbleu.com\/fr-ch\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<div style=\"height:8rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p class=\"has-text-align-center\">Une question ? Besoin d\u2019un renseignement ? Remplissez le formulaire ci-dessous et nous r\u00e9pondrons \u00e0 votre demande.  <\/p>\n\n<p class=\"has-text-align-center\">Pour toute r\u00e9clamation, nous vous prions d&#8217;entrer en contact directement avec le centre de lavage concern\u00e9.<\/p>\n\n<p class=\"has-text-align-center\">Si vous souhaitez ouvrir votre propre centre de lavage, <a href=\"https:\/\/franchise.elephantbleu.com\/\"><strong>cliquez-ici<\/strong><\/a><\/p>\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.elephantbleu.com\/politique-de-donnees-a-caractere-personnel\/\"><strong>En savoir plus sur vos droits concernant vos donn\u00e9es personnelles.<\/strong><\/a><\/p>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"title\"><h2 class=\"md\" >CONTACTEZ-NOUS !<\/><\/div>\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_1'  action='\/fr-ch\/wp-json\/wp\/v2\/pages\/10531' data-formid='1' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_1' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_1_1\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_1'>Pr\u00e9nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_1_1' type='text' value='' class='large'    placeholder='Antoine' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_3\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_3'>Nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_1_3' type='text' value='' class='large'    placeholder='Dupont' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_4\" class=\"gfield gfield--type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_4'>E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_1_4' type='email' value='' class='large'   placeholder='votre-email@gmail.com' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_5\" class=\"gfield gfield--type-phone gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_5'>T\u00e9l\u00e9phone<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_5' id='input_1_5' type='tel' value='' class='large'  placeholder='XX XX XX XX XX' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_6\" class=\"gfield gfield--type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_6'>Adresse<\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_1_6' type='text' value='' class='large'    placeholder='Votre adresse'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_7\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_7'>Code postal<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_1_7' type='text' value='' class='large'    placeholder='Votre code postal' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_8\" class=\"gfield gfield--type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_8'>Ville<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_1_8' type='text' value='' class='large'    placeholder='Votre ville' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_9\" class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_9'>Votre message concerne<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_9' id='input_1_9' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Demande de remboursement' selected='selected'>Demande de remboursement<\/option><option value='Probl\u00e8me de fonctionnement du centre de lavage' >Probl\u00e8me de fonctionnement du centre de lavage<\/option><option value='Probl\u00e8me avec le distributeur automatique' >Probl\u00e8me avec le distributeur automatique<\/option><option value='Probl\u00e8me de fonctionnement de l&#039;application mobile' >Probl\u00e8me de fonctionnement de l&#039;application mobile<\/option><option value='Souscription \u00e0 la carte pro' >Souscription \u00e0 la carte pro<\/option><option value='Informations pour devenir franchis\u00e9' >Informations pour devenir franchis\u00e9<\/option><\/select><\/div><\/div><div id=\"field_1_23\" class=\"gfield gfield--type-select gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_23'>Sans titre<\/label><div class='ginput_container ginput_container_select'><select name='input_23' id='input_1_23' class='large gfield_select'     aria-invalid=\"false\" ><option value='Pour toute demande concernant l&#039;application mobile El\u00e9phant Bleu, merci de nous contacter via le formulaire de contact disponible dans l&#039;app, dans l&#039;onglet &quot;Compte&quot; puis &quot;Contacter El\u00e9phant Bleu&quot;' >Pour toute demande concernant l&#039;application mobile El\u00e9phant Bleu, merci de nous contacter via le formulaire de contact disponible dans l&#039;app, dans l&#039;onglet &quot;Compte&quot; puis &quot;Contacter El\u00e9phant Bleu&quot;<\/option><\/select><\/div><\/div><div id=\"field_1_15\" class=\"gfield gfield--type-select gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_15'>Station de lavage concern\u00e9e<\/label><div class='ginput_container ginput_container_select'><select name='input_15' id='input_1_15' class='large gfield_select'     aria-invalid=\"false\" ><\/select><\/div><\/div><div id=\"field_1_11\" class=\"gfield gfield--type-date gfield--input-type-datepicker gfield--datepicker-default-icon gfield--width-half field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_11'>Date du lavage<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_11' id='input_1_11' type='text' value='' class='datepicker gform-datepicker dmy datepicker_with_icon gdatepicker_with_icon'   placeholder='dd\/mm\/yyyy' aria-describedby=\"input_1_11_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_1_11_date_format' class='screen-reader-text'>DD slash MM slash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_1_11' class='gform_hidden' value='https:\/\/www.elephantbleu.com\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/div><div id=\"field_1_13\" class=\"gfield gfield--type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_13'>Votre message<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_13' id='input_1_13' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_1_14\" class=\"gfield gfield--type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='gform_browse_button_1_14'>Pi\u00e8ces jointes<\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_1_14' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_1_14&quot;,&quot;container&quot;:&quot;gform_multifile_upload_1_14&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_1_14&quot;,&quot;filelist&quot;:&quot;gform_preview_1_14&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.elephantbleu.com\\\/?gf_page=96ab7ec417c533d&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/www.elephantbleu.com\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/www.elephantbleu.com\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Allowed 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Elles seront utilis\u00e9es \u00e0 des fins strictement professionnelles. Vous disposez d\u2019un droit d\u2019acc\u00e8s, de modification, de rectification et de suppression des donn\u00e9es qui vous concernent (art. 34 de la loi \u2018\u2019Informatique et Libert\u00e9s\u2019\u2019). Pour l\u2019exercer, adressez-vous \u00e0 \u00c9l\u00e9phant Bleu 15 rue du Travail ZI BP 147 Hoerdt.   <br\/><\/p>\n\n<div style=\"height:32px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p><strong>M\u00e9diateur de la Consommation<\/strong><\/p>\n\n<p class=\"has-small-font-size\">Vous avez \u00e9galement la possibilit\u00e9 de saisir la Commission de M\u00e9diation Franchise-Consommateurs (MFC). Avant de la saisir, vous devez: <\/p>\n\n<p class=\"has-small-font-size\"><strong>&#8211; \u00e9crire au point de vente par lettre recommand\u00e9e avec accus\u00e9 de r\u00e9ception,<\/strong><\/p>\n\n<p class=\"has-small-font-size\"><strong>&#8211; et envoyer une copie de ce courrier \u00e0 notre service clients. Le formulaire se trouve en haut de la page. <\/strong><\/p>\n\n<p class=\"has-small-font-size\">Si notre r\u00e9ponse ne vous satisfait pas, vous pouvez, <strong>apr\u00e8s un d\u00e9lai d&#8217;un mois suite \u00e0 l&#8217;envoi de ces courriers\/mails<\/strong>, remplir un formulaire de r\u00e9clamation que vous trouverez sur le site internet de la F\u00e9d\u00e9ration Fran\u00e7aise de la Franchise et l&#8217;envoyer par courrier :<\/p>\n\n<p class=\"has-small-font-size\">M\u00e9diation Franchise-Consommateurs<\/p>\n\n<p class=\"has-small-font-size\">29 Boulevard de Courcelles<\/p>\n\n<p class=\"has-small-font-size\">75008 PARIS<\/p>\n\n<p class=\"has-small-font-size\"><a href=\"https:\/\/www.mediation-franchise.com\/saisir-la-mediation\">https:\/\/www.mediation-franchise.com\/saisir-la-mediation  <\/a><\/p>\n\n<p class=\"has-small-font-size\">Nous vous informons que certains de nos points de vente sont g\u00e9r\u00e9s par des franchis\u00e9s, commer\u00e7ants ind\u00e9pendants, qui ont pu choisir un autre m\u00e9diateur que celui mentionn\u00e9 ci-dessus.<\/p>\n\n<div style=\"height:8rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Une question ? Besoin d\u2019un renseignement ? Remplissez le formulaire ci-dessous et nous r\u00e9pondrons \u00e0 votre demande. Pour toute r\u00e9clamation, nous vous prions d&#8217;entrer en contact directement avec le centre de lavage concern\u00e9. Si vous souhaitez ouvrir votre propre centre de lavage, cliquez-ici En savoir plus sur vos droits concernant vos donn\u00e9es personnelles. 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